Welcome to Sport Play Mode’s FAQ section! We’re here to help you with any questions about our sports gear, shipping, payments, and more. Below you’ll find answers to our most commonly asked questions from athletes and sports enthusiasts worldwide.
About Our Products
1. What types of products does Sport Play Mode offer?
We specialize in high-quality sports apparel and accessories, including baseball, basketball gear, athletic tops and bottoms, drinkware, and home goods for sports enthusiasts. Our product categories are carefully curated to meet the needs of competitive athletes and casual players alike.
2. How do I choose the right size for sports apparel?
Each product page includes detailed sizing charts. We recommend measuring yourself and comparing with our charts for the perfect fit. Remember, our performance gear is designed for active movement, so consider your preferred fit (standard or athletic) when selecting sizes.
3. Are your products suitable for competitive sports?
Absolutely! Our gear is designed with performance in mind, whether you’re a weekend warrior or a competitive athlete. Many of our products are used by amateur and semi-pro players who demand quality and durability from their sports equipment.
Ordering & Account Questions
1. How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account lets you track orders, save your shipping information, and access order history.
2. Can I change or cancel my order after placing it?
We process orders quickly to get you your gear fast! If you need to make changes, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
3. I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password. If you don’t see the email, check your spam folder or contact our customer service team.
Shipping & Delivery
1. Where does Sport Play Mode ship?
We ship worldwide to sports enthusiasts everywhere! (Excluding some remote areas and parts of Asia). Whether you’re in North America, Europe, Australia or elsewhere, we’ve got shipping options to get your gear to you.
2. What are my shipping options?
We offer two shipping methods:
– Standard Shipping ($12.95): Faster delivery via DHL or FedEx (10-15 business days after dispatch)
– Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
All orders include tracking so you can follow your gear’s journey to your doorstep.
– Standard Shipping ($12.95): Faster delivery via DHL or FedEx (10-15 business days after dispatch)
– Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
All orders include tracking so you can follow your gear’s journey to your doorstep.
3. How long does order processing take?
Our team processes orders in 1-2 business days from our Midwest City headquarters. We carefully pack your gear with the same attention we’d want for our own sports equipment before it ships out.
4. What should I do if my package is delayed?
Delivery times are estimates and may vary slightly, especially with international customs processing. If your package is significantly delayed beyond the estimated timeframe, contact us at [email protected] with your order number and we’ll investigate with the carrier.
Payments & Pricing
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All payments are processed through our secure payment gateway to protect your financial information.
2. Is there sales tax on orders?
Taxes are calculated based on your shipping destination and applicable local laws. Any taxes will be displayed during checkout before you complete your purchase.
3. Why was I charged more than the product price?
This could be due to:
– Shipping fees (unless your order qualified for free shipping)
– Local taxes or customs duties in your country
– Currency conversion fees from your bank (for international orders)
Check your order confirmation email for a detailed breakdown of charges.
– Shipping fees (unless your order qualified for free shipping)
– Local taxes or customs duties in your country
– Currency conversion fees from your bank (for international orders)
Check your order confirmation email for a detailed breakdown of charges.
Returns & Exchanges
1. What is your return policy?
We offer a 15-day return policy from the date of delivery. If your gear doesn’t meet your expectations for performance or style, we’ll make it right. Items must be in original condition with tags attached.
2. How do I initiate a return?
Email our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and the appropriate return address. Please don’t send returns directly to our business address.
3. Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
4. How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider.
Contact Information
Still have questions?
Our team of sports-loving customer service representatives is ready to help! Contact us at:
Email: [email protected]
Physical Address: 1708 Melody Dr, Midwest City, US 73130
We aim to respond faster than a breakaway goal!
Email: [email protected]
Physical Address: 1708 Melody Dr, Midwest City, US 73130
We aim to respond faster than a breakaway goal!
At Sport Play Mode, we’re committed to getting your performance gear to you efficiently so you can focus on what really matters – your game. Thanks for choosing us for your sports equipment needs!